Qwest
Ripoff, Not able to fix our phone line within a week, 4 unsuccessful repair attempts

QWEST: The Spirit of Morons.

We have lived for over 20 years in the third world and never experienced such an incompetence with a phone company like QWest.

When our phone line died on 8/09 we went to a friend's house to call their repair service. After staying on hold for 53 minutes, the answer was: you have to wait until 8/17. No apologies, like it it a standard time frame to wait over a week for a technician to check what is wrong with the phone.

Our phone box is in the backyard, we have to keep it locked due to repeated burglaries. I explained that I would have to take the week off since they were not even able to say when exactly someone would show up. The answer was: "sorry, that's the way how we work".

Finally someone showed up to fix the phone. The technician explained that he had bypassed the "UTC". Phone worked for aproximately 2.5 hours and died. Called QWest. On hold for 38 minutes. Next repair attempt lasted for about 1 hour. Called QWest again. On hold for 41 minutes. After some hours the phone rang, automated message, we should call QWest if still any problems. Line went dead after about an hour.

Called QWest. On hold for "dispatch" for 29 minutes. When technician showed up he explained that first technician had not disconnected the UTC. Technician disconnected UTC. So far our phone has been working for almost 10 hours without any problems...

Company: Qwest
Country: USA
State: Colorado
City: Denver

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