MSN DSL Service
DSL Switch Brought Wrong Disks, Drops Every Two Hours

I am one of those unfortunate individuals who was "migrated" from Qwest DSL to MSN DSL in October. My Qwest service disconnected after 2 hours online. I had to wait 5 minutes to reconnect for another two hours. I put up with the inconvenience because I saved $10 a month.

For this switch, Qwest said I would be online with no interruptions and that I would be charged my current amount for 1 year. To start off, I was sent the wrong disk, which of course did not work, and it took my son several hours to fix things so my computer would work. The 2nd disk arrived, and again it was the wrong software for my modem. It took several weeks to get me connected, but then I noticed I continued to be cut off every 2 hours, and I was being charged $10 more a month.

MSN says it is a Qwest problem, and Qwest says it is an MSN problem. MSN will not decrease my monthly bill because they say I am getting service and it is not their problem that I am being disconnected.

Finally, MSN does say they know there is a problem but can give no answers as to when it will be fixed. I have spent hours on the phone with tech support and customer service to no avail. I am getting a new computer next month, and I will be switching to another DSL service. MSN could not care less.

Company: MSN DSL Service
Country: USA
Site: msn.com

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