Qwest
Fraud and cheating

I decided to go with a cheaper home phone service which works through the internet and my cellphone company. I also have my internet service through Qwest but I did not want that turned off. Before I did this I called Qwest and got all my ducks in a row. Qwest said no problem just have the other company send a disconnect letter to us and it will be done. I was bundled through Qwest so because I got out of the bundle my bill would go up by $5.00 not a problem. Today my phone service and internet service were disconnected through Qwest. I called Qwest and this is were the ripp off started. I immediately asked to speak with a supervisor because I knew this was going to get messy. They advised me that Qwest accidentally terminated my service completely and I now have to sign up as a $ NEW CUSTOMER $ I have to sign a new 2 year contract, (which I was out of because I have had qwest for 5-6 years) I was paying $26.99 for life that now goes up to $39.99 for life with the new 2 year contract if you don't agree to the contract it's $49.99 and $10.00 a year after that. So they muscle you into a 2 year contract. Then they tell me all new customers have to have a technician come out to check the phone lines to make sure they are working properly $ yeah right I have had the same phone lines for 5 years and only lost service an hour and a half ago. There is nothing wrong with my phone lines. Now I have to send back the modem I was renting and have a new one installed $ Then they ask me if I want to buy the modem out right or they have to do a credit check to rent me one. So it would seem that all Qwest has to do is go ooop's we accidentally shut off all your service even though we got a letter from the other phone company saying just the phone service and not the internet service. They now start you as a new customer (which looks good to the investors new customers everyday) they get you wrapped into a 2 year contract, they can charge you more than you were paying originally, they get a service call for their techs, And you get screwed... What a scam...

Company: Qwest
Country: USA
State: Minnesota
City: Shakopee
Site: qwest.com

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