Best Buy
Poor installation

I purchased a JVC CD Player for my 2001 Chevy Blazer on Feburary 29th. I had it installed at Best Buy, and should have known when the tech, broke off a part of my radio cabinet, that things would be bad. He informed me, that my truck, required that he drop the steering column, to get to the required wires to install my cd player, and that it was normal.

His installation, complete, I left driving in the dark, noticing that my blinkers no long worked. So the next day, I drove back other there, spoke with the same tech, and he said that my hazard light just "hung" and that he'd fix it. Not wanting to cause a scene in front of the other customers, I left, my blinkers still not working.

So after doing little things like replace ALL the bulbs in my car, replacing the combination flasher behind my glove box, and having replaced a fuse, to no avail, I've had to resort to putting my car in the shop to find out what was wrong with it.

$721.90 later, I find out that it's a switch/wire in my steering column. Now, my story gets better because you see, the CD Player in my truck is defective, and I'm told that the only thing I can do is have them un-install it and let me take it up to the customer service desk. I'm concerned because I've had no one else working on my truck, and I feel that Best Buy is responsible, do I have any recourse? Can I hold them responsible for the switch/wire repair?

I'm not an irrate individual, so I don't want to seem like a screaming lunatic, but I do feel that this is their responsibility, to A) fix my CD Player (which has a warranty) and B) assure me that I'm not going to have another 700 dollar bill when they're through and C) that they would like to keep a loyal customer. You see I've also purchased a Sony play station there, and also a Sony DVD player as well.

Company: Best Buy
Country: USA
State: Texas
City: Lewisville
Address: S. Stemmons Frwy

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