Ritz Camera
Ripoff badly treated after the sale

I bought a digital camera from Ritz Camera, and this was not my first. I have bought many over the years. Since this was digital they insisted I spend another 33 bucks for their one year super duper warranty. If anything happens just bring it back and we'll give you another one. That is what they told me.

Eight months later I was happy I had the warranty when the camera broke. I brought it back where I bought it, they told me in 4 weeks it would be fixed, not replaced. Well 4 weeks turned into 6 then 8 until I finally had to drive back to the store to get somebody to find out where my camera was. (Believe me this is a long story of poor service made short) Excuses I was getting were things like, "we can't control the repair company you know". Great customer service huh? When I finally got it back, my rechargeable battery and memory were gone. They said sorry we can't help you, you were supposed to keep those parts. The warranty said the camera needed to be sent in with all associated parts.

I dealt with several different people in that store, none of which could care less to help me and the last guy was downright rude. Only after contacting their national customer service center did they magically find my rechargeable battery and memory that they told me I was out of luck for earlier. Horrible customer service and many calls and trips to that store to finally get my camera fixed. Never will I ever buy another thing from Ritz Camera. And by the way, they were very helpful to people with cash in their hands wanting to buy something. Just don't go back there after the sale.

Company: Ritz Camera
Country: USA
State: Connecticut
City: Waterbury

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