FedEx
Rude Customer Care Hung Up and Refused Morning Delivery

I ordered an item via Amazon and it was shipped through FedEx from Delhi. When I contacted customer care in Bangalore, they said the vehicle had broken down. Then they said the package had not yet arrived in Bangalore, even though their tracking showed that it had.

I called to ask whether they could deliver it in the morning instead of later in the day. They were extremely rude and banged the phone down. They did that several times. After I emailed them, I got a whole lot of apologies, but they stuck to their position and refused to deliver as promised.

They do not seem to care about their customers as long as their payments are made. It was a total showdown. The customer care agents are worse than fishmongers for the language they use.

Company: FedEx
Country: India

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