Walmart
Receipt request for warranty repair ignored, told to keep receipts

I requested information, twice, regarding obtaining a receipt for an item I purchased at Walmart, which, is still under the manufacturer's warranty. The repair company needs a printed receipt.

After two automated replies directing me to extended warranty information, I replied that if a human reads the third query they can be informed I will contact the BBB, regarding, Walmart's inability to assist with their products' limited warranties.

The reply I received was a human (I suspect) snidely telling me I should keep my receipts and that they couldn't see the item I refer to. Interesting, because I can go into my Order History on the Order Number I provided them and see the purchase.

So, done with Walmart and if you don't buy an extended warranty from them, they don't want to know who you are.

Company: Walmart
Country: USA

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