Walmart
Refused Cash Refund on Defective Battery Under Warranty

On a Friday morning my van (old Walmart battery) wouldn't start so I a took another vehicle to work and bought a new Walmart battery on the way home. This type of battery has a 2-year free replacement warranty. I installed it myself and all was well.

I tried returning the old Walmart battery Saturday and I had lost the old battery receipt. I was told by a manager that they would ONLY give me a gift card as a refund, thereby KEEPING my $76 expenditure captive to Walmart despite the warranty!

Some details:
- No question the battery was in warranty; manufacturing date is on the battery.
- No question I was returning a used, failed battery.
- The batteries were identical.
- My new receipt was ONE DAY OLD and clearly stated the battery type.

More:
- The auto service clerk gave me backtalk about how "... This would have been easy if I had let them install it". (!!)
- Walmart has eliminated the convenient warranty/receipt storage pouch that used to be on the side of their batteries. Did that garner too many warranty claims??

Company: Walmart
Country: USA
State: Kentucky
City: Richmond
Address: Bypass Highway

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