FedEx
Rude Employee Refused Second Padded Envelope at 35th and Madison

I went to my local FedEx (corner of 35th and Madison) in NYC. When I arrived at 2:45 p.m. on a Monday, there were no shipping envelopes ready. I asked David, the customer service person on duty, where the shipping envelopes were, and he told me he only puts out envelopes in the morning. I asked for two padded envelopes and he refused! He said he was not going to waste a second envelope because they cost too much money.

If the new FedEx policy is to nickel-and-dime customers on FedEx envelopes, I for one will go to UPS. What makes the whole experience truly unpleasant was the rude customer service person manning the station. He went out of his way to be impolite.

Company: FedEx
Country: USA

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