AMAZON.com
Trade-In Store is more like never-see-it-again store - Customer Service

On July 11, I decided to try the AMAZON.com trade-in store to sell my Macbook Pro and use the funds to purchase a new computer.

This turned out to be a big mistake...

It's now been a week since my Item was received and signed for, and per the last e-mail I received and the standard canned response from the less-than-customer-oriented Customer Service Representative it that I have to wait until next Monday before Amazon will even lift a finger to assist a customer.

A Prime Customer who buys hundreds if not thousands of dollars from Amazon.

That is a very sad state of affairs. This is not what I expect from " Earth's Most Customer-Centric Company". I expect them to find out WHY it is taking so long and have a general sense of urgency that a customer is being shafted. Why does it take a week to review an item that was sent in pristine condition, in the manufacturer's original packaging, that was already factory restored? Per Amazon Policy, I should have received payment for my trade-in two business days after reciept of my item. It has been over a week!

I've repeatedly asked for Amazon to either:

A) Return my item in the condition I shipped it in.

B) Give me the agreed price for the item.

To date, I've received neither.

What will Amazon do to improve the situation with the trade-in store?

Company: AMAZON.com
Country: USA

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