Monitronics
Failure to stop billing

I signed a two year contract with Monitronics International for a home security system. From Spring of 2003 until in the spring of 2005.in 2006 we had to move out of the area and called to cancel the account. We had fullfilled our original 2 year contract and so i didn't think it would be a problem.

The representative told me i had to write a letter of cancellation.

I wrote and sent a letter - and didn't think much more about it - figured it was cancelled. We were busy moving and starting new jobs.

My husband has always payed our bills - and he wasn't sure what this monthly charge was for (it is only 17.00) and finally remembered to mention it to me the other day-

It is three years later and they are still taking deductions out of our checking account.

I called their customer service and they claimed they never got the cancellation letter and there was no record of my call to cancel the service.

They said they would cancel it immediately - i will believe it when i see it!

I would not recommend Monitronics to anyone, their business practices are very questionable.

Company: Monitronics
Country: USA
State: Washington

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