PayPal
Told I Will Lose Claim After USPS Returned Event Tickets

I'll just start this by inserting a quotation from the conversation with the PayPal representative named Nigel, ID# 47550: "It's not your fault, but you are going to lose the claim." Mr. Nigel was very quick to tell me how I was going to lose 300 bucks because, well, he's used to informing sellers how PayPal doesn't really protect eBay sellers.

So, basically, I sold some event tickets and mailed them to the buyer's registered address, set to arrive the day before the event (all information on the item page). The buyer provided an address which lacked a specific routing number, i.e. like a PO box number, so the USPS Express envelope got returned to me with a nice little sticker with "no such number" because it didn't have the routing number. But, and here's the stinger, because the envelope got returned to the seller, the buyer will win the claim in their favor. Nigel explains this faulty logic as "because the USPS tracking site says arrived at unit, number does not exist, returned to sender," "you will lose this claim."

As we spoke further, he tried to communicate to me how there was nothing I could have done, well, because I sent the tickets to the registered PayPal buyer's address that matches the invoice, "[I] will lose this claim." In other words, I would have had to somehow (1) know the routing number of the buyer's address, (2) magically predict that the buyer would not provide this information, and (3) ensure the USPS tracking website read delivered.

The main issue I fail to see eye to eye with is that the criterion for determining a PayPal claim outcome is the USPS tracking statement of "delivered" or not, instead of making sure the seller followed all the steps he or she could to ensure successful delivery of items (matching address to invoice), which in this case I believe I did. I purchased the shipping label on the paypal.com website linked to the eBay sale and mailed them on time to the confirmed shipping address provided on the invoice. I don't see what else I could have done. But Mr. Nigel is very quick to inform everyone that this is not the case.

Company: PayPal
Country: USA
State: California
City: San Jose
Address: 2145 Hamilton Avenue
Phone: 18667758301
Site: paypal.com

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