PayPal
Appeal denied despite proof of USPS delivery on $165 sale

I am writing as a seller in distress and frustration.

I have been using PayPal since 2004. I have a Premier and verified account with them. My frustration with this company began last month.

I sold a Dell XPS 410 Case with Motherboard 375 PSU on eBay on Feb 8 (eBay item # 180325282005). I shipped the item on February 12 by USPS first-class mail with insurance.

The buyer opened a dispute on PayPal on February 17, claiming the item had not been received. I stated to both the buyer and PayPal that the item was in transit. PayPal claim # PP-637-287-736.

The $165 was put on hold, and then PayPal reversed the funds to the buyer on Feb. 21. I provided proof of mailing to both PayPal and the buyer. At this point, the buyer has not answered any of my emails. I provided them with the original postal receipt and insurance number.

On March 3, I went to the same post office that I had sent the package from. I received a copy of proof that the item was delivered from the USPS manager. It was a USPS direct inquiry of tracking label 1307 2480 0000 1399 3514, stating that the item was delivered on February 23 at 11:30 AM. It also included every detail of the delivery: parcel weight, departing postal code, destination postal code, anticipated delivery, actual delivery scan and date. Also the scanner ID.

I sent this information to PayPal as my appeal, because at this point the case was closed in favor of the buyer. I waited nearly 2 weeks for PayPal's decision on my appeal. I just got an email tonight. PayPal has closed my appeal, again in favor of the buyer.

This is ridiculous! I have provided them every proof possible to show that I sent the item and the buyer received it. I am very upset at this situation. It leaves me, the seller, with auction fees and PayPal fees to pay out of my own pocket, and feeling scammed by both PayPal and the buyer.

Company: PayPal
Country: USA
Phone: 8882211161
Site: www.paypal.com

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