PayPal
Buyer Refunded for Pony Broken in Shipping Despite Evidence
- 02-04-2009
- 79
I am a seller on Ebay. I sold a "Trail of Painted Ponies" pony. It was perfect when it was shipped and wrapped in over 4 ft of bubble wrap, shipped via USPS Priority Mail with insurance. It arrived broken due to shipping. I offered a partial refund even though my auction states "No Refunds No Return" and "Seller NOT Responsible for Items Once Shipped - Insurance Recommended!"
I faxed my photos and emails to Paypal after I personally escalated this to a claim to have them look at it. I know I don't owe the buyer anything. She should file a claim with USPS since she bought insurance, yet she refuses!
Paypal emailed me tonight telling me they are issuing the buyer a full refund and she has to ship it back to me. Excuse me?! They never looked at my evidence. They automatically sided with the buyer. They never protected the seller, me! Now I am out the money, the item can't be sold since it was broken during shipping, and I am stuck with the loss. I am furious!
Company: PayPal
Country: USA
Phone: 8882211161
Site: paypal.com