Bank of America Mortgage
Four Months of Delays on Condo Refinance Under Affordability Act

I applied to refinance my condo under the Affordability Act in 6/12. Since then, I have had one loan officer, a helper, 5 loan processors, and two managers. There are a few issues, the first being I had was the loan officers kept changing. I would follow up with each and they would politely blow me off until finally after 3.5 months, one processor said I had less then 24 hours to submit information I already submitted or they were pulling my loan. Of course, I flipped out because this came out of no where. The other processors, one quick and two went on disability did not save my information correctly and I had to resubmit information.

Finally, I spoke to the manager, they had to run all my information again and we I was suppose to close by 10/31. Yesterday, I received a call informing me I had to get and pay for an appraiser because the initial loan did not have 'Road' on the address and that I not only are we delayed, but I have to pay for it.

In this entire process, I did nothing wrong, I gave the information, my credit is okay, and I have never missed a loan payment in over 10 years. But Bank of America keeps saying I have to pay more and more... For their mistakes.

Company: Bank of America Mortgage
Country: USA

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