Sears Home Services
Heat and Air Coil Leak Under Warranty, Over 800 Dollars Labor Quoted

In July I had heat and air system replaced by Sears, by May or June system was having trouble keeping up. I thought it was the extreme heat that was causing the problem but it got worse. Finally about 14 months later I called customer service in early September. They sent out a service tech who said there was a leak in the a coil and would require replacement. Being under warranty, the part would be ordered and an installation tech would be out in a couple of weeks. Three weeks later I get a call from the appointment desk telling me the labor would cost over 800 dollars. Being in maintenance myself I know that this particular job won't take but about 2 hours real time. Being that I owe over six thousand on the new Kenmore system I became rather agitated. You see it was my a coil on original equipment that was leaking and was unable to replace because of change in refrigerant laws. I didn't buy extended warranty because the bill I was paying was already more than I could afford simply on a refrigerant law but I believed Sears to be a reputable company, however I would now advise others to go elsewhere.

Company: Sears Home Services
Country: USA

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