Sears Home improvement
Impact Window Contract Cancelled, Deposit of Nearly $9,000 Refund Delayed

I work in the service industry and i cannot believe that Sears, a company I chose over 5 other companies to install impact windows in my house has been nothing but a great disappointment.
I had the company 3 times send professionals to my house to measure my windows which i admired as i felt it is so important to make sure all parties concerned are aligned with the job needed to be done. I signed a contract and paid on the spot almost 9000 thousand dollars before the order was even sent to production and was told the order takes 3 weeks and on the 4th week the work would start. Four weeks later I called to ask what day they intended to start only to be informed the order has not been placed because one of my oval windows was not possible to be done as per code of the city. I asked then the regional manager Mr Powel to allow me to quote the window with another company (as other companies did not see any issue with this) and I wish to be credited for whatever the cost of that window would be. He told me he would credit me with 800 dollars and that's it or I can get my money back. With that attitude i decided to cancel the order. I was told my money would be returned in 2 weeks. I called today and the secretary told me that mr powel's secretary must have forgotten to send me back the money and she (Bethany) was going to process it today and it will take another 2-3 weeks. So now Sears has worked with 9k of mine with no interest and not an apology. I will Never make this mistake of ordering anything from Sears again!!!

Company: Sears Home improvement
Country: USA

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