Sears Home Improvement
Window Replacement Not Ordered After Vandalism, Lifetime Warranty Dispute

Purchased windows from Sears Home Improvement was told they were good quality windows double pane outside should be like storm windows, had a incident Thanksgiving week reported, because it was vandals we would have to pay to have it put in ok said it was $100.00 for the window, got a call 2 weeks later, rep said maybe we can just replace the glass, talked to my husband he told them there was damage to the frame. 2 weeks went by another rep calls and ask about the window again by then I'm a little be deterred thinking they should have already ordered the window, another 2 weeks pass and they call again we cannot order the window unless you pay 150.00 to put it in. I guess in 2 weeks it will be 200.00. So its been I know 6 weeks and my window has not been ordered yet. There suppose to be a lifetime warranty on these windows and I have had them a little over a yea

Company: Sears Home Improvement
Country: USA

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