Citi Mortgage
Bait and switch

I have enough equity in my home to do that. Sherry hansen was the loan officer i was dealing with she kept pushing me to proceed with the loan. She wanted upfront fees. I told her no not without knowing i was approved she said you are approved we should have you closed in a couple weeks
so i went ahead and paid the fees 535.00.. I didn't hear anything for a couple weeks so i tried calling several times left messages tried emails. Finally i get a response say i was denied??? I could not belive after she assured me i was approved. I am a bricklayer and i get laid off when it is cold i let her know when i applied that i was collecting unemployment. She said seasonal employment was fine. I was denied fro not collecting unemployment in 08-09... I couldn't believe it. So i said i wanted my money back i would have never paid those fee's but she stated i was already approved. Citi says no money will be refunded. She said i asked you if you collected unemployment every year... Liar she asked if i was laid off (i still have all her emails) i tried to contact her supervisor michael fauth and he wont cont me back... Tried several other call and cannot get anyone to talk to me.
P. S she told me i had to mid april to reapply after i was back to work... Just tried they say i don't qualify for a 10 yr loan (7yrs left now) and i tell them what she says they say seasonal employment is not acceptable and the app should have never been taken..

Company: Citi Mortgage
Country: USA

  <     >