Citi mortgage
Bait and switch

I was ripped off. They are liars and theifs..

I wanted to refi my home in december also i wanted 20,000 cash out for so home projects

I have enough equity in my home to do that. Sherry hansen was the loan officer i was dealing with she kept pushing me to proceed with the loan. She wanted upfront fees. I told her no not without knowing i was approved she said you are approved we shouild have you closed in a couple weeks
so i went ahead and paid the fees 535.00.. I didnt hear anything for a couple weeks so i tried callling sevral times left messages tried emails. Finally i get a responce say i was denied??? I could not belive after she assured me i was approved. I am a bricklayer and i get laid off when it is cold i let her know when i applied that i was collecting unemployment. She said seasonal employment was fine. I was denied fro not collecting unemployment in 08-09... I couldnt belive it. So i said i wanted my money back i would have never paid those fee's but she stated i was already approved. Citi says no money will be refunded. She said i asked you if you collected unemployment every year... Liar she asked if i was laid off (i still have all her emails) i tried to contact her supervisior michael fauth and he wont cont me back... Tried sevral other call and cannot get anyone to talk to me.
P. S she told me i had to mid april to reapply after i was back to work... Just tried they say i dont qaulify for a 10 yr loan (7yrs left now) and i tell them what she says they say seasonal employment is not acceptable and the app should have never been taken..
Still i have no answers

Company: Citi mortgage
Country: USA
State: Illinois
City: Auruora
Site: citimortgage.com

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