American Home Shield
Rep didn't place emergency a/c call as she told customer

Ahs - contract no. 61114045

I called my house warrancy organization of 12 years. American House Guard and location A Crisis support phone @ 9:05am for my air-condition-I advised the repetition that my child was homesick & the A/D when Out yesterday night 061211. The heat within Houston, Texas is 98 levels with humidity* I spoke using the repetition Donna who guarantee me that she'd Obtain Emergency Assistance Nowadays and that I must notice from somebody within 2 hours. I called AHS again today @2:01pm spoke with one woman who stated there is a Repetition called Donna in her division-I required to talk to a boss phone was used in repetition Gwen who stated she was in Memphis, Tennessee. I told Gwen of my criticism Gwen stated she apologize & the boss might do exactly the same

Inadequate customer support -no body Named me back today I've to depart function to create preparations for my daugther to visit An Awesome Location (she's today having Nose-Bleeding) Gwen stated just like another repetition Donna somebody will-call me within 2 Hours it's Today 3:03pm below and undoubtedly the heat ti Warmer than today. Can somebody in Administration check to make sure this Support Purchase has been managed regular. I will be reached at 832.259.8307 Thanks.

Company: American Home Shield
Country: USA
State: Texas
City: Houston

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