Sears home services
Inspection - vinyl siding

We had siding installed our our home a few years ago. Several months ago I noticed that some of the panels have bubbles and needed to be repaired. My husband called the home improvement department for an inspection. They then told him that is was $100.00 for the visit! What, $100 to come out and tell me that their product is bad!!! I was not about the pay for that. But they did send some one out to look at it and supposedly do a whole house inspection. That was also a joke as he missed additional spots in the front of the house. We were told that someone would be in contact with us in a few weeks. Well of course NOT. When we called them again, they basically told us they wouldn't send anyone out because we did not pay the $100.00 THIS PRODUCT HAS A LIFETIME WARRANTY!!! I understand that there will be some labor charges involved but no way am I paying the $100.00. Ended up filing a complaint with the BBB. We then get a call from customer service (Ruben Perez) stating they would take care of it. NOT!!! Now he won't call us back. I will never again do business with SEARS!!!

Company: Sears home services
Country: USA

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