Sears home services
Range Display Repair Needed Multiple Visits and Wrong Part Shipped

I first called Sears Repair about three weeks ago. My Kitchen Aid range has a digital display of oven temperature, convection time, and clock that was not working. The appliance is under a maintenance agreement. A service man was promptly sent out. When he came the appliance was working briefly again. He looked it over and left. In an hour or two the display was off again. I waited several days and re-scheduled. This service man said the board needed to be replaced. A part was ordered and shipped to us. I called again when it arrived and rescheduled. When the repairman came out the wrong part had been shipped to us and he did a little soldering and the display was on again. My husband said he tested it and said it was working. When I tried to pre-heat the oven to bake a cake I had already mixed up, I found that wasn't the case. I called and rescheduled the Sears repairman. I suppose I will have to wait another week for a part. I hope it will at least be the correct one this time.

Company: Sears home services
Country: USA

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