Bank of America
Fraud and scam

In January my mortgage increased $347 due to a shortfall in escrow. With the slow down in the economy it became difficult to cover this increase and I fell behind. Bank of America will not accept partial payments which I sent and thought showed good intent to pay on the account. The balance was paid at a local branch of Bank of America and I did not receive credit for that amount for two months.

Then in May I arrived at an agreement with a representative in the customer service department to spread the increase over two years instead of one year. This gentleman, Bill, indicated the new rate would roll back to January. I received a new payment book for the agreed amount and made my next two payments using the payment coupons. At the time this agreement was made I requested a letter of confirmation but all I received was the new payment booklet that indicated the change of the monthly amount.

Then I received a letter they wanted more money over and above the amount on the payment coupon. I wrote them twice detailing what I have paid and what was due based on the agreement made in May. (I request such a break down from them but never received it.) After reading another posting on this site it appears that one person does not know what another person has done at Bank of America. My figures show I owe $60.62 plus the current month at the new rate.

I cannot understand why it is so difficult to deal with this bank. Do they really want to put homes in foreclosure when peoples with loans with them are making an effort to pay a reasonable monthly rate? One never speaks to the same person twice so this leads to further confusion.

My original mortgage was through a different bank and the loan was taken over by Bank of America. Bank of America was not my choice as a mortgage company and I would not recommend them to anyone for any kind of transactions after seeing how customers are treated.

Company: Bank of America
Country: USA
State: New York
City: Getzville
Site: bankofamerica.com

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