Home Depot
Online Heater Showed in Stock but Store Had None Available

On 16 January at approximately 7 am, I ordered two heaters online because the site showed they had 4 in stock. I received an order confirmation around noon. As there was no reply, I went to customer service at the store and was told three people were working in back, but all three were at lunch.

I waited 15 minutes and returned to the service desk. The girl there then told me they did not have any, because the 4 they had were being used by store personnel to keep warm in back. If they were being used, they should not be showing up in inventory online or at the store.

I have shopped here regularly, but now I will find another place. I feel this should have been resolved at the store.

Company: Home Depot
Country: USA

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