Home Depot
Shared SKU-a new way to bait and switch

I searched on the internet for an outdoor storage cabinet and found one by Suncast model # BMS1500. Home Depot was listed as the supplier. I went to the Home Depot web site, found the item listed with a photo and reviews. I had the option to order it and pick it up in store. I could even check to see that my local store had inventory—which it did, 3 of them. I went to the store to pick it up and surprise — it was a Rubbermaid model 3749.

When I contacted Suncast they said that Home Depot does not sell their item in the West and "shares" an SKU with the Rubbermaid product.

Home Depot does have a statement on the description for the BMS 1500 Note: Product may vary by store, but that is a poor hint that the picture and item number you see on the screen and on your order is NOT the item that will be provided. Not even the same manufacturer.

I think that once I checked inventory for my local Home Depot store I should have been advised at that time that the Suncast BMS1500 was not available. I wasted a trip to pick it up.

Company: Home Depot
Country: USA
Site: homedepot.com

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