Babies R Us
Return Policy

Babies R Us. What a disappointment! I registered at babies r us and until recently I have not had any problems. Today I went to a newly renovated Toys R Us / Babies R Us combo store. I tried returning an item that was given as a gift without a receipt and though I have been able to do so in the past was told I could not at this location. For some reason it has a different return policy from a store 30 miles away that I used to frequent (Emeryville). I tried to return a second item for which I had a receipt (yes, it was past 90 days) however, the merchandise was current and I was more than happy to take store credit for the amount. Again, I was told the return could not be done, I would have to drive 30 miles to the other store where they could possibly help me there! This is rediculous! For a store that deals with new mothers, short on time, energy and memory, they should be beyond accomodating. I registered there for all of my baby gifts, giving them more than enough business from my family and friends. The least they could do is have a more customer friendly return policy. I will never again shop at or recommend babies r us to friends. I will now shop at Target stores who not only have as adequate a baby section these days, but a far superior return policy when past due/missing receipts are involved!!!

Company: Babies R Us
Country: USA
State: California

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