Verizon Wireless
Customer Kiosks

I went to the Verizon on Fields-Ertel Road near Loveland, Ohio to do a favor for a friend and make a payment on their prepaid cellphone. I was told I needed to use the kiosk machine as the store does not take payments at their registers. I had never used one of these before. It asked for the phone number, the security code, and how much I wanted to pay on the account. I was making a $95 payment and made sure that's what I entered. Then I inserted a $100 bill into the payment slot which was 2-2 1/2 feet off the ground. I then noticed there was nowhere for change to come out. I took my receipt and went to talk to the manager where I was told there was nothing he could do for me. He then gave me an 800 number to call which ended up being an automated customer line. I called the Verizon store back and asked for a direct line to someone who I could complain to. I was told that was the only number I could call and to just keep pushing 0 until someone answered (0 was not an option on the menu). I spoke with 2 people and even sent an email to the verizonwireless.com website.

Today a lady named Deana called, but I missed it. She didn't leave a call back number, but she did send me an email saying that it was clearly stated on the slot where the money was inserted that no change would be given, and on one of the screens somewhere where I didn't notice. I tried to reply to the email, but it was sent from a do not reply address, so I couldn't tell her I'm slightly taller than 2 foot. I don't believe it would be legal for any other store to keep my change without my expressed consent. Honestly the thought that I wouldn't receive my change never once entered my mind. This was a theft pure and simple, but I have no recourse.

Company: Verizon Wireless
Country: USA
Address: Fields-Ertel Road Loveland OH 45249
Site: verizonwireless.com

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