Best Buy
Nexus S Phone Purchase Blocked by Runaround Between Stores

I was looking at buying the Nexus S phone through best buy because they are the only place that sells it to T-Mobile customers. I first called to see if they had the phone and they proceeded to tell me I had to order it off the internet I could not get it in stores.

So the next day I went on Bestbuy mobile to purchase the phone and they then told me after I got to the checkout part that there was an error with my order and gave me to customer care were the lady told me that I could not get the phone because I was not eligible for a full upgrade to get that price and I asked her why it does not say that on the web site and she argued with me that it did. They she decided to tell me that I can get it at a lower cost then the original price with a one year contract extension when I had asked her if she could tell me what the price was she said I can't check that here you have to call a store.

So I then called the Menomonee Falls store and they then told me that they can't even order the phone off line for me because they do not sell T-Mobile phones in the store that I would have to go to the Southridge location. So then I called the Southridge location were the gentleman told me they as well do not sell those phones but the mall best buy does. So I called the Southridge mall location where the lady then told me that I could not receive the phone from them because they can not do a 1 year contract extension agreement or a partial up grade like the phone company does.

So needless to say the Best Buy company is a piece of shit because they do not know what they are talking and just give you the run around so they do not have to worry about dealing with you.

Company: Best Buy
Country: USA

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