Verizon Wireless
Ripoff Early Termination Fee They should be paying me Swainsboro Nationwide

Verizon Wireless has poor customer service. It is not only inconvenient but they made it impossible to pay a bill and now they are trying to charge me an fee.

I wasted time and gas trying to pay this bill. First, I tried to log on the website and I received an alert telling me that my account had been locked out. Then, I traveled to the nearest location which is thirty minutes away and could not log on that machine to pay the bill. I was given a telephone no. To call. I asked the salesman, why couldn't they just take the money or call to get the account unlock because I wasn't from that city. He stated that they wasn't allowed to. After going to about 3 different payphones and receiving an message that the call could not be made from payphones. I went home to try the number only to find out that it was the wrong number.

I got the correct number and call them to let them know when I would be paying the bill. I made another trip to a different Verizon store and received the same message. Just recently, I called Verizon was told that I could make a payment after spending ten minutes on the phone, most of it on hold, I was finally told that they could not take my payment that I would have to call a different number, the following morning.

I don't spend this much effort making a bill and I certainly wouldn't expect spending this much paying one.

Company: Verizon Wireless
Country: USA
State: Georgia
City: Vidalia
Site: www.verizonwireless.com

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