Verizon Communications Inc
Third Call in 120 Days to Get Return Label for Defective Router

Called for third time in 120 days to get mailing label and box sent to me so that I could return their defective router and get charge of $100 removed from my account. Poor automated attendant choices routed me to wrong department. Despite having purchased "bundled services" there is no central customer service online chat where one can get quick resolution. Wireless department told me they could not help I need to call residential, residential then tells me I need billing to get a new label they then route me to India only to be told that I have FIOS not DSL so they need to connect me elsewhere, I then go to Dallas and they can't help me so I get routed to Andover, MA Office. All of this takes over 20 minutes on hold on the phone. When will this company spend less money on advertising for new customers and more money making customer service more user friendly and efficient??

Company: Verizon Communications Inc
Country: USA

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