Verizon
Accepted Fios then double billing.increased rate without explanation. Never got bundled rate. Poor customer service by phone. Richmond Virginia
- 02-03-2008
- 11
Had Verizon basic phone service, no long distance, and Verizon Broadband internet service. Has Fios installed June. Agreed to Fios due to 69.99 bundled price. Was told it takes 2 billing cycles to make corrections in billing. Did not ever received bundled price.
Made a phone call in September & bill finally changed to one bill, but Verizon re-billed for internet services prior to combining the bill. I waited. I phoned in October & I was told not to pay the overbilled amount and they would review it. Nothin happened and next bill started adding late fees.
I compiled all of the information & sent it to the Verizon Advocacy in early January. As usual I have heard nothing and my phone rate is increased by without explanation. Naturally I would pay dearly to cancel the services, but it is my next plan. The billing office can only be reached during M-F, 8-5. I wopuld have to take off from work to spend the time on the phone to talk to all those incompetent customer service people again.
Last summer we had a power surge which fried my Fios box. For 4 days I attempted to phone and or contact Verizon online. I had no phone or internet service at home. I received detailed instructions online and by phone on how to fix the Fios box myself. Finally I was able to get a technician who replaced the box. I have to leave work on 2 different days to get this done.
Company: Verizon
Country: USA
State: Nationwide
Phone: 8006882880
Site: verizon.com