Verizon Wireless
Charged for Full Month After Cancelling and Harassed by Collection Calls

I had service with Verizon for my wireless telephones. I had 2 lines. I cancelled my service in the middle the month. However, when anyone signs up for wireless service, they are charged a month in advance. When I cancelled my service, Verizon would not give me the credit for the advance payment and in addition they were charging me for the full month service even though I no longer had service with them. I sent them a recap of the charges prorating what I should have gotten back. I am getting statements and harassing telephone calls up until I had their number blocked. I was getting calls from a collection agency as well as Verizon. When I call them they insist of getting my social security number and I refuse to give it to them when they have all the information from my telephone and account number. How do I get this resolved after 4-5 months of being harassed.

Company: Verizon Wireless
Country: USA

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