Verizon Wireless
Unethical business practices & harrassment

In 2001 I purchased a 2 year service contract and phone from Verizon Wireless. Service was a bit spotty, but otherwise most of the 2 years were fine. Three months before my contract was up (March), my phone showed nothing but "no service". I spent 3 weeks on the phone and in Verizon wireless stores trying to find our why I was getting "no service" when my account was current and everyone was telling me my phone worked fine. After 3weeks, I finally got hold of some one who knew what was going on and was told that verizon had decided to "no longer support my type of phone." So they just arbitrarily shut off my service because they decided to not allow the type of phone I had purchased FROM THEM! When I pitched a fit, they said they would give me a "new phone" IF I extended my contract another 2 years, OR I would have to buy a "supported phone" at $200 plus to finish out the last 2 months of my contract OR pay the $175 early termination fee! NONE of those were acceptable, so I fought with Verizon for almost a year and EVENTUALLY they did clear the account.

According to Verizon, I do NOT have an account with them from that point on. Ahhhh, but it's NOT over!

In I suddenly start getting collection notices from collection agencies about a defaulted Verizon Wireless account. I ASSUMED that they were talking about what happened as described above. I sent them a written notice that this was not a legit debt and they demanded I PROVE I don't owe anything to Verizon wireless by getting a statement from Verizon wireless. I contact Verizon Wireless and get told that I DO NOT have an account with them and they will NOT give me anything saying I don't have an account with them or that I don't owe them money since I don't have an account!

So, EVERY 4 MONTHS from mid to present I get a new collection agency harrassing me for a debt to Verizon Wireless demanding anything from $84 to $350! Each time, I send them a letter, deal with harrassing phone calls and explain to them I don't owe Verizon anything.

Last week, August I discovered that the debt these collection agencies are trying to collect on belongs to someone else with the SAME NAME AS ME! Who ever they are with the same name, the debt origionated in Washington state. I have never lived in Washington! Apparently this other person owes Verizon wireless and since they don't have a social security number associtated with the debt they are trying to collect from anyone with the same name. Verizon still refuses to give me anything saying I do NOT owe them a debt, the collection agencies continue to harrass me for some one else's debt demanding I PROVE I don't owe the debt by having something from verizon. The collection agencies are also screwing up MY credit with this other person's debts!!!

I need this to stop!

Company: Verizon Wireless
Country: USA
State: Ohio
City: Niles

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