T-Mobile
Tricksters - Cell phone

Went to sign up for family plan for 2 people. They put in paperwork for 2 separate family plan contracts. When I went to store to ask them to change it and give me a refund they gave me the run around saying the person who was in charge was not there until the afternoon. I went back in the afternoon and they made up another story and this was the MANAGER making up the story. I called T - Mobile which fixed the problem but said they couldn't give me a refund for the extra account and that I would have to go back to the store and get a statement from the store that it was their fault. When I went back, the manager who was in charge when the mistake happened had quit or been fired and they said they couldn't help me since they were not the manager at the time of the incident. Needless to say - never got the money for the mistake that was so their fault.

Company: T-Mobile
Country: USA

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