Verizon Wireless
No-contract plan did not cover calls to Puerto Rico, refund refused

I recently purchase a no contract cell phone Verizon from Best Buy I activated on 7/26 and gave them my debit card to be kept on file for future payments. I was never told what my $60.00 plan would cover. I attempted to make a call to Puerto Rico but a recorder came on and said insufficient funds in the account. A customer service representative assisted me and inform me that it will cost me 0.25 cents each additional minute to call to Puerto Rico I told her that no one informed me and that was one of the reasons why I choose Verizon she informed that my $60.00 plan did not cover it and that Puerto Rico was an international country I always thought that we were Americans. Anyway I told her that the with the other carriers I was able to call at no additional charge. I told her to discontinued my service and then I tried getting my $64.20 back and I was told that was not entitled to my money that they don't refund money back. I don't think they are been fare about it they are reaping a lot of people off.

Company: Verizon Wireless
Country: USA
State: Michigan
City: Southfield
ZIP: 48033
Address: 26935 Northwestern Hwy Ste 100
Phone: 18662661445

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