Verizon
Home Phone Service Ceased, Repair Not Scheduled Until 24 March

My phone service (301-803-7036) with Verizon suddenly ceased without reason this past Saturday 7 March. My bills are paid. I had a friend call Verizon to tell them. Verizon called me back on my cell phone (also with Verizon). The agent for Verizon, a Ms Jones (likely story) told me that the service interruption was due to a "gounded wire" on Verizon's side of the line, and that they would send a technician sometime on 24 March!!! Ms Jones, who refused to give me her employee number, stated that since my cell phone was a pay as you go (about 30 cents/minute) that her calling me was also a charge call (my cell is with Verizon and this was a call from one of Verizon's offices!). She also stated that all calls to my home phone (301-803-7036) would be forwarded to my cell... And of course each and every call would cost me 30 cents per minute!
Help!
Sincerely,
William J. Herald
Apt 112
10301 Strathmore Hall St
Rockville, Md 20852

I have a PO Box 9205 Silver Spring, Maryland 20916

Company: Verizon
Country: USA

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