Best Buy
Manager Dismissed My Nintendo 3DS Price Drop Question

I innocently thought Best Buy was one of the best stores until recently. After been left with no answer and disappointed I still can believe Best Buy would really screw me. All I wanted was a answer and after talking to Customer Service and the manager from the Oshkosh I was left with a sorry. I asked for the manager and after a long explaining I finally talked to her, her miscommunication on what is happening in the store makes me more mad. It was the same manager that I talked on a month ago.

I was going to purchase a DS 3D and waited for the date Nintendo was dropping their prices. To make sure Best Buy was on the same page as online prices I asked the manager if the prices were 169. She made me feel like I didn't know what I was talking, she said too me Best Buy wasn't going to drop the prices and she doubted that any other store would be doing it and unless I could proof differently she could not help me. Hello everyone in retail knew Nintendo was dropping prices, I imagine a manager should be more informed and not make customers feel like liars.

Today the same manager made me feel the same, when I asked to talked to a manager they refused after crossing my point she finally came to talk to me, she offer no assistance, said she wasn't there when I had made a purchase and had no idea why things happen. I explained that of course she couldn't be there but I was trying to explain the situation, she just said, all I can do is apologize. Best Buy in Oshkosh should really make sure the manager is on the same page and be more helpful than an apology and try to help.

Company: Best Buy
Country: USA

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