Sears
Horrible service

Electronics and household app.

I went to the store to buy a grill with my father. When we first looked all the prices were different. When i looked closely the model number of some of the grills were the same but varied by almost fifty dollars. Some of the grills didn't have prices at all. I walked around the whole store for an associate but there was no one. I went to the front desk where a lady was on the phone and after she was done i asked if she could help me and she didn't say anything to me and picked up another cal. As she was on the phone she just kept looking at me. At this point i was very agitated. There was a girl next to her who i asked for help and she said she couldn't help me, although i had the model number in my hand. The lady who was on the phone then told her about the model number. Their conversation some how moved to who was going to stay at the front desk, leaving me to cut their conversation and ask if someone could help me. The girl told me that i should go get the number from the back of the grill. I had no idea where the number was and was mad that she had the audacity to tell me to go get the number. They sent a guy to help us who then left us and said he would be right back, that he had to get something. We waited for mover ten minutes so i then went back to the front desk where she sent another guy. At that point the guy who was supposed to help us then came. When we asked about the prices they weren't sure themselves. When asked to speak to the manager about a price, the manager was called and over the phone he said there was nothing he could do. At this point i was in the store for more than an hour and i expected to SEE a manager. This made me very angry, since the manager was so lazy that he didn't come to see what hte problem was and help out. The grill we wanted didnt have the right size grill cover. We asked where the grill covers were and just pointed the way. I expected to be shown the product since we were at the front of the store and the product was at the back, not visible at the front... Obviously. We ended up going with another grill. The sticker on it said 449.9. Then there was a sign that said 329.99. At the counter there were about ten people in front of us with only one cashier open. We argued about the price at the cashier counter. Eventually she gave it to us because i showed her that the model number was the same and the sign wasn't expired. Altogether my experience was horrible. I don't even know how i had the patience to actually buy something.


Company: Sears
Country: USA
State: New York
City: Queens Village
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