Orbitz.com
Promises as worthless as paper it is written on

Orbitz promised some waivers because their customer service on a flight and car were awful. They waffled and revoked their promises out of ignorance or unwillingness to follow though on it. No one seemed to want to research where things went wrong with them. They were no better a year later on customer service then when the initial issue started, I wrote their largest investor, Travelport, and they responded by saying, speak to their customer service! Coconut does not fall far from the tree.
The difference in pricing with online fares is not that large. So, it depends on customer service.
The Orbitz promise is as worthless as the paper it is written on

Company: Orbitz.com
Country: USA

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