Citibank
Teller refused small withdrawal over a middle initial on card

I was in a hurry to go out to the Taste of Chicago festival, and my boyfriend and I had been trying for days to work out a meeting-up schedule in Chicago. Finally, after coming up with a plan, I had less than half an hour to get to the bank and get to the station. Luckily, the bank was right around the corner from the train station.

I just wanted to stop in at Citibank to withdraw a few bucks from my account. The moment I walked in, there were 3 tellers sitting around laughing, and then they diverted their attention to me and all gave me dirty looks. I walked up to one of the tellers and politely asked for a simple withdrawal. Unfortunately, I didn't have my account information with me. All I had was my Citibank debit card and my driver's license.

The teller looked at me and asked in a confused tone if I wanted to withdraw from my account using my card. I reassured her, and again she asked if I wanted to withdraw using my debit card. I checked the card to make sure it was the Citibank card, and sure enough it was. I told her again, slowly, that I wanted to withdraw from my account using that card, and I showed her my driver's license to prove it was me on the debit card.

She looked at the card and got up to tell me that the name on the card and the name on the driver's license technically didn't match up. I asked her what she was talking about because the same name was on both cards. Apparently, having just a middle initial on my debit card and my middle name spelled out on my driver's license doesn't count as the same name. Also, she said that because I was making a small withdrawal, it could not be done. I explained to the teller that I had been with this bank for a very long time and had done this before. The other tellers were being rude and condescending to me. I was the only customer in the bank at the moment, so they were listening in. She cited some bank policy that didn't make sense because I have gone to many other locations and have had no problem doing this.

I wanted to speak to the manager, but unfortunately I had a train to catch. When I got to the train station, it turned out the train had already come and gone. I was too frustrated and annoyed to deal with them after that.

Company: Citibank
Country: USA

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