Citibank
ATM card took 10 days, plus 2,200 yen monthly fee

I was new in Japan. Last Tuesday, I went to the Hiro-o Tokyo branch to open a savings account for my salary deposit.

1. Why can Citibank not issue an ATM card right away?

2. Why does it take Citibank 10 days just to issue an ATM card? The staff at the branch never informed me about this. I was only told when I didn't receive my card on the third day and I called the service hotline to find out what happened. So effectively Citibank is telling me I cannot touch my money in the bank for 10 days without my ATM card?

3. Desperately in need of some cash, I went to the Shinjuku branch to try to get some cash through the teller counter. I got there at 7pm. Citibank's website says this branch is open until 8pm, but I was politely told that teller service is until 4pm only, which Citibank never mentions on its website.

4. Why does Citibank want to charge a savings account customer 2,200 yen per month in the name of an account maintenance fee? This really is the biggest rip-off in my 30 years of personal banking experience.

Conclusion: I would rather keep my money under my toilet seat than keep it with Citibank.

Company: Citibank
Country: USA

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