Citibank
Card activated with only a zip code, $594.75 stolen

I had a card shipped to my business. This card is used to pay me by a major manufacturer I work for. Citi is so careful with your money and personal information that they will allow anyone to call and activate a card using only the zip code on the piece of mail the card was sent in, even allowing any person to make up their own PIN number.

I even spoke with the "Fraud" department after the card had been activated and all the money had been withdrawn. They asked me not to activate the card that was already activated and used to steal $594.75. Now I am dealing with the "Fraud" department in an effort to get my stolen money back.

I sent in the form they requested for the fraud investigation on the 10th of January, and they filed it and started an investigation. I then faxed an updated form with the local police case number the following day, but it was not received. I faxed again on the 24th, and again it was not received. I faxed again on the 25th, only to find out they are going to restart my "investigation," so I am expected to wait 15 days longer.

Customer service is horrible and completely inept and does not care that they are unable to do their job successfully. Avoid doing business with Citi at all costs. It will cost you more than money.

Company: Citibank
Country: USA

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