Sears
Consumer Report

Sears is a joke, customer service is GONE,
I ordered a bike trainer on line in December took it back to a store, they shipped it back to the "VENDOR" never heard from the vendor, questions sears they said "You will have to deal with the vendor, we just ship from our site" 5 months later no news no refund

Feb 16
purchases an amplifier from sears.com from sears.com they shipped wrong one, local store (Jordan landing Utah) refused to take it back, even though I showed them on their computer in the store its states 'RETURN TO ANY STORE'
so I paid the $35 return shipping, and after 2 months and many phone calls got the original money back but out the $355 for bike trainer and shipping.

I went back to the Utah store to talk to the Customer service manager and was told she was too busy to speak with me, at which point I asked for scissors and cut up my sears card walked to the head cashier and handed her the pieces, I will die before shopping at sears ever again

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
ZIP: 60179
Address: 3333 Beverly Road
Phone: 8472862500
Site: sears.com

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