Sears
Online Returns Mishandled, Wrong Amplifier Shipped, Refund Took Months

Sears is a joke, customer service is GONE,
I ordered a bike trainer on line in December took it back to a store, they shipped it back to the "VENDOR" never heard from the vendor, questions Sears they said "You will have to deal with the vendor, we just ship from our site" 5 months later no news no refund

Feb 16
purchases an amplifier from sears.com they shipped wrong one, local store (Jordan landing Utah) refused to take it back, even though I showed them on their computer in the store its states 'RETURN TO ANY STORE'
so I paid the $35 return shipping, and after 2 months and many phone calls got the original money back but out the $355 for bike trainer and shipping.

I went back to the Utah store to talk to the Customer service manager and was told she was too busy to speak with me, at which point I asked for scissors and cut up my Sears card walked to the head cashier and handed her the pieces, I will die before shopping at Sears ever again

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
ZIP: 60179
Address: 3333 Beverly Road
Phone: 8472862500
Site: sears.com

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