Geico Insurance
RV storm damage claim denied without chance to speak to supervisor

I reported a claim for damage to my RV during a storm. 2 Days later I received a voice mail from a claims adjuster stating I might not be covered due to the way my policy was written. Repeated attempts to contact the adjuster were useless. I finally called customer service to complain. The next day the adjuster called me and stated there was no point in calling me back because the decision had been made and my claim had already been denied. She refused to let me speak to her supervisor and was extremely rude. Several calls to customer service over the next 2 weeks were useless, as I was told a supervisor would call back, but no one ever did. I finally called and told them I would report them to every consumer site available if I didn't get a return phone call that day. I finally got a call and all I got was an apology for the way I was treated, but nothing more could be done. Bottom line is, when I took out the policy I was told I had full coverage, but when I had a claim, all of a sudden I didn't have coverage for that item. They take your money, but provide no coverage and terrible customer service. Stay away from Geico!!!

Company: Geico Insurance
Country: USA
State: DC
City: Washington
ZIP: 20076
Address: GEICO Communications Department, One GEICO Plaza
Phone: 3019863880
Site: geico.com

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