Home Depot
Pro Desk Bid Promised 10% Off but Offered Only 0.5%

I went to Home Depot with my first major rehab project. I wanted to get a discount plus have some financing (at least 6 months so I could make draws on the loan). Two guys told me that would not be a problem, but I would have to open a Home Depot card for the financing, which I did not really want. The guy was helpful in getting me product, I will give him that. But when the bid from the bid room came back, he said he could get 10% off everything except the custom sized windows, which were already discounted 15%. I was fine with that. I understand you cannot double dip on discounts.

Apparently he did not get anything from the bid room. Rather than tell me that, he told me I could get 10%. What I did not realize was that I was being juked into opening up a credit card. Since I was opening the credit card that I did not want in the first place to get the financing, I could not also open up the credit card for 10%. So I asked what the discount was on everything but the windows. Turns out they were offering 0.5%.

So now I have to open up a card I did not want, battle for the 10% and the 12 month financing, waste 3 hours of my time, and be annoyed for what I would have done by opening up a credit card and never talking to an associate.

Now they will probably post some lame reply that every bid is handled individually and the specifics of my order did not allow them to offer a favorable rate, but the truth is they did nothing and then deceptively set up a smoke screen to try to make me feel happy about it. They should have at least been honest. Then they will probably say something lame like it is policy or training of our associates to be deceptive, but the reality is it happened.

Company: Home Depot
Country: USA

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