Home Depot
Bait and Switch

Home Depot has a promotion on to have customers sign up for their Home Depot Credit Card.

The "Bait" is: Get our credit card today and you will receive 30% off on your purchase.

The "switch" is: after getting some basic financial information the clerk regretfully says, "I'm sorry, we can't complete your credit application today. You will receive a letter requesting additional information.

This accomplishes two things. First, they don't have to give the 30% discount, and second, Home Depot now has information to contact the customer about their credit card. After all, who wants to have a declined credit card application?

In my opinion this practice is dishonest and should come under investigation from governmental fraud control agencies.

Company: Home Depot
Country: USA
Site: homedepot.com

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