Target.com
Customer service? - GE light bulbs

What should make Target different from WalMart or KMart is customer service. Unfortunatly, they are learning to be like these stores rather than setting themself apart from these stores. I bought a pack of 4 outdoor floodlights from the Urbandale, IA SuperTarget. I took them home. Got a 30' ladder out to put them up on the house. Two light bulbs worked and two did not. I took the two that worked back. The clerk at customer service told me I had to have all four bulbs. I asked if that meant I had to get the 20' ladder and take down the 2 bulbs that worked. She said yes. I asked for the manager. She said I had to take the two bulbs down and bring all four bulbs back. I told her I would be glad to buy another 4 pack. She said o'k after rolling her eyes at me. She stood with the customer serive girl while I walked all the way to the back of the store to retrieve another four pack.By the time I got back to her she had decided to take two bulbs out of the 4 pak and give them to me. She dropped one of them. I asked for one that had not been dropped. Again the eye rolling by her. I finally after 30 minutes walked out of the store with two bulbs. I have spent $10000 in that store in the past year. I was treated like a criminal all the time being told it was corporate policy. It this is corporate policy I will take my business someplace else.

Company: Target.com
Country: USA

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