Direct TV (DIRECTV)
Unresolved Billing Issues

I contacted customer service today to simply seek help in how to lower my monthly bill. It has steadly increased from a starting point around $90 a month to this month $188. This in just 12 months. Some of it is my fault for movie rentals and add on packages. However the questions I had concerned leased equipment. Namely receivers and DVR service, HD Access charges and others. I tried to have an intelligent conversation concerning these billing areas. But to no avail. I tried to debate why Direct TV charges a $6 monthly fee for every reciever.in a year you will have paid $72 per reciever, (in my case with 6, I will pay $432 for these LEASED receivers). My question was at what point is the reciever paid for. When does the lease term end. I was told it never ends and that the fee is a mirror fee charged for the reciever being active. Her solution was to have the receiver turned off to save money. HA HA that is a great solution for a TV company to turn off recievers as the solution to saving on fees. I asked to speak to a supervisor to continue this debate with someone up the line. I was told that they were all on break and she didn't know when someone would be avalible to speak to me. I left my telephone number and asked for a return call. No one has called yet! I then told her that unless I could figure out a way to lower this bill, maybe through creative billing or credits that sometimes more consumer friendly companies will do in order to keep existing clients. Her response was that if I want to cancel my service she would transfer me to the proper department to have my service stopped. I then asked her what time zone she was in so I would have an idea when a superviser would call. She said she was in the Philippines, now that makes sense. So in closing I am no closer to speaking to anyone who can do more than following a script pre drawn for them by poeple who could care less about customer service. I would love to have an email address of someone in the higharchy of DirectTV in which pester with these questions. So if anyone has such please let me know. Thanks

Company: Direct TV (DIRECTV)
Country: USA
Address: 2230 East Imperial Highway El Segundo CA 90245
Phone: 3109645000
Site: directv.com

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