Boost Mobile
D/b/a Nextel d/b/a Sprint Shrinkage plan that isn't

Okay, my husband and I switched our phones to Boost in an effort to save money. Other than a lot of problems with dropped calls and phone chargers that seem to die very quickly we were able to handle that just fine. My husband got a new job where we needed an actual phone bill so he and I went to Verizon but left my daughter on Boost (I figured you couldn't beat the plan for a teenager).

We have had nothing but problems. Several times, when we had the auto re-boost, we were double billed and then told they couldn't refund it but would credit our account. We had to call several times, repeat why were were calling and spend HOURS on the phone waiting for assistance in order to get said credit DAYS later. Finally got off the auto-reboost and now we keep getting the phone shut off the morning that payment is due. We get a text now saying that the payment is due on the date the day before. When did that change? A due date is a due date isn't it? Somehow I lost a day in the billing cycle that I paid for.

Not only that but we upgraded my daughter's phone to the Samsung Galaxy Prevail. Now the phone we got her for Christmas (yes this Christmas 2011) is already having problems and won't hold a charge and it's only February and because of the new phone, we lost our history of paying on time? It's considered a different account? How is that possible when it is still the same phone number? So no more shrinkage? Isn't that what is called a bait and switch in the car business and is considered illegal? Why is it legal for the phone company to do it?

Not only all of this but when you finally get the phone turned back on (after having to put payment through on computer), phone will work, messaging will not. Call customer service and though broken English, the customer has to deal with extremely rude management, CSR's that are not well trained at all and are barely civil. Finally after being transferred several times and hung up on a few times, you get someone in tech who has you do everything the CSR had you do already only to have to reset phone to factory settings, losing all personal phone numbers and photos. If you all in person and do the payment from the actual phone, the payment goes through immediately but if you go online (which they encourage you to do while you're on hold on the phone) the payment shows as being made on your end, but not their CSR's? This sounds very strange to me that something as basic as a payment window doesn't show up on their CSR screen. It's part of Sprint, a billion-dollar empire and they don't have a payment screen? Really? As soon as I can afford it, I'm switching my daughter to Verizon!

Company: Boost Mobile
Country: USA
Phone: 18664027366
Site: boostmobile.com

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